Vice President of Human Resources
From Hospitality to Healthcare
Kolmac is thrilled to have Susan Trask as vice president of human resources. Susan has a background in hospitality as well as healthcare services. Early in her career, Susan served as the director of human resources for two luxury hotels in Baltimore. Because of this background in hospitality, Susan knows how to focus on the needs of our patients and their families, as well as the employees of Kolmac.
Seeking greater challenges, Susan switched to the healthcare industry. In 2003, she joined the staff at COLA, Inc, where she served on the senior leadership team overseeing the Human Resources, Training, Facilities, Reception, and Data Entry teams. At COLA, she was able to make full use of her education: an associate’s degree in paralegal studies from Anne Arundel Community College as well as a bachelor of science degree in business management from the University of Phoenix. COLA is a physician-led nonprofit organization that was founded in 1988. In that year, Congress passed tough new standards for medical laboratories. Congress wanted to improve the accuracy of medical tests, to improve patient care. COLA was founded to provide training for laboratory staff, to help them meet the new standards. In 1993, COLA earned the power to grant accreditation to the laboratories that met the standards.
Seeking more involvement in direct patient care, Susan served as the director of human resources for a psychiatric residential treatment center and school for adolescents who suffer from severe emotional and behavioral problems. Susan was part of the executive team, with more than 300 employees.
Reaching More People With Substance Use Disorder
Susan has joined Kolmac at a crucial time. The COVID-19 pandemic is creating an epidemic of substance use disorder. The demand for high-quality care for substance use disorder has been rising sharply. So has the need to provide this care in a safe and comfortable environment. Thus, Susan’s background in healthcare and hospitality has been valuable.
The COVID-19 pandemic led to a change in how Kolmac provides care. Kolmac has long been a leader in outpatient care for substance use disorder. Because of the COVID-19 outbreak, Kolmac has been providing that care online, through secure video conference. Fortunately, many patients love this option. It lets them attend therapy sessions and even support-group meetings without leaving home.
Susan started with Kolmac just 5 days before the state-mandated quarantine went into effect. Her 28+ years of senior human resources leadership experience has been a valuable resource in changing the organization. With Susan’s guidance on the Executive Team, Kolmac has been successfully operating virtual services and is even opening new clinics. The goal is to provide the highest quality care to as many people as possible.
Susan also practices hospitality and caring at home. She is active in animal rescue and foster care.